Delivery, Terms & Conditions
We take payments for your goods via WorldPay who allow credit/debit and Paypal transactions.
We are able to accept bank transfers between UK banks, however, if making a payment from abroad via International Bank Transfer, please note you will be charged a fee by your bank to process this transaction.
In the event that you would like to cancel your order, we require notice in writing (email is acceptable), within 7 days of purchase.
We send the majority of our items by Royal Mail, DPD and UPS. For UK customers, you have a choice during checkout to select Standard, Recorded or Special Delivery. Prices for shipping are calculated by package weight. We aim to process all orders on the same working day as receipt, as long as the order is received by 3pm (1pm for DPD) Monday to Friday.
For most UK orders over £100 we offer free shipping. However, if you require a premium service, you still have the option to select it at an additional cost. Due to batteries being classed as hazardous goods, these are shipped by courier and therefore the free shipping option is not available.
We ship worldwide! Shipping costs are automatically estimated during checkout and in most cases you will have the choice of Standard and Tracked international services. Please choose Tracked if you would like tracking information. For worldwide shipping it is difficult to calculate an accurate figure so this may need to be adjusted after the order has been made. If the charge turns out to be too large it is possible to cancel the order for a full refund.
All orders are double checked before dispatch to ensure they are complete. We must be notified in writing of any short-delivered or damaged goods within 48 hours of receipt.
In the unfortunate event that a parcel goes missing we must be notified within 15 working days. Royal mail does not class an item as lost unless 15 working days have passed, and can still deliver up to this time. If it does not arrive after this time, you are entitled to a full refund, including postage and packaging, or a full order replacement. Refunds will be made within 30 days of purchase.
Please note, we are unable to ship batteries overseas due to international postage restrictions.
We also have an option for trackside pickup. Please contact us before selecting this option to ensure we will be at the race meeting. Please specify in the comments section which location this is to be picked up at.
Not happy with an item? Provided it's still in the sealed and undamaged manufacturer's packaging just drop it back in the post to us at the following address: Unit 64, Churchburn Drive, Morpeth, Northumberland, NE61 2DE. Please be sure to include a copy of your invoice and a covering letter explaining the reason for return and what action you would like to be taken.
Please note that postage will not be refunded on non-faulty items and that it is the customer's responsibility to pay return postage. For valuable items we recommend that they are sent recorded and insured.
Returns must be made within 7 days of receipt.
If you have purchased an item, and have paid via international bank transfer, we are not able to offer a refund, but can offer credit in our store for the amount spent. This is due to the fees imposed by banks to transfer money abroad.
We hope you won't need to make a complaint, but if this does happen, please get in contact with us through our contact page, email: email@example.com Telephone 07432115834 (Mob rates) or by post: Unit 64, Churchburn Drive, Morpeth, Northumberland, NE61 2DE . In all cases we will try and resolve any issues or problems as soon as possible.